Terms & Conditions

Fees

My fees are £40/hour, with a minimum booking of 3hrs per session (barring consultations).

Deposit

I require a deposit of 20% of the total cost quoted for the assignment to secure my service. If this deposit is not received within a week of agreeing a date, or three days prior to the start of the assignment, I may withdraw from our agreement.

Cancellation

In the event of cancellation by the customer less than 48-hours before the agreed start time, I will charge 50% of the quoted cost. Access: If you engage me to work at a particular location and access is restricted, I reserve the right to charge for the lost time and expenses.

If I need to cancel our agreement for any reason, I will let you know as soon as possible and I will endeavour to re-schedule the assignment to a date convenient for us both. If this is not possible or if it is unacceptable to you, I will refund your deposit in full.

Advice

Advice on whether to keep or discard an item is given in good faith, and it is always your decision whether to accept it or not. ClutterBug cannot therefore accept responsibility for the consequences of such decisions. I do not have the expertise to identify items of special value or rarity, nor am I qualified to give advice on valuation matters for insurance purposes.

Green policy

Whatever you decide to discard, I strongly recommend re-using and recycling wherever possible. I’d be glad to offer advice on how best to go about this.

Handling goods

I take the utmost care when handling clients’ belongings. However, unfortunately accidents may occur. I shall not be liable for losses or damage, however caused. I hold a public liability and professional indemnity insurance.

Removal of items

I am happy to take unwanted items in good repair to charity shops for you as part of my service, but unfortunately I cannot take bulk waste to the local tip for you. Please note: I’ll drop your unwanted goods at their destination on my way home; so once they’re gone – they’re gone.

Limits of work

I reserve the right not to attempt any serious heavy lifting (e.g. white goods, double beds).

Breaks and refreshments: If a session exceeds 6 hours, I’ll bring my own lunch with me, and will not charge for the time I take for it.

Payment terms

  • My services will be charged for per hour, payable at the completion of the each session in cash or cheque, or by bank transfer prior to our session. You could also pay through PayPal, with an addition of a 3% to cover their fees.
  • Travel of up to 10 miles of N2 is included in my hourly rate. Any additional travel costs would be comprised of a train-ticket cost or 45p per mile by car. If travel time is in excess of one hour each way, an additional charge may be made for time taken to travel at my standard hourly rate. This will be agreed upon before the booking is accepted.
  • All charges shall be payable on invoice, as set down in item (1) above. Interest at 9% per month will be charged on any balance due which remains unpaid 45 days after invoice.

Confidentiality and Privacy

Reclaim Your Space is a professional service. I never divulge client information to third parties, nor any personal or business details that I may come across in the course of our work together.

However, it is very helpful for me to bring real-life examples and stories to illustrate our work to other clients /potential clients; but this would be done only with your explicit permission, and without divulging any identifying information. If you are happy for me to do so, I also like to take “before-and-after” photographs for use on my website, but this will only be done with your explicit permission.

Please indicate whether you permit me to take before/after photos, to be used anonymously on my website / social media: Yes / No

Signed:
Print name: